Return & Refund Policy

RETURNS & REFUNDS

Return Policy

You can always cancel your order for a full refund prior to shipping. Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final.We reserves the right to refuse any returns at any time. If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE. If we issue a refund to you due to shipping dela...

I need my refund redirected to a different account.

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

What happens if my package is returned after it is shipped?

If you return your order to us: Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return.

What happens if my international package is returned?

If you return your order to us: Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return. If your package was returned to us by your local post office: We’re so sorry to hear this! Your babies may be coming back to us if USPS determines that the package is undeliverable, or if y...

What is your International Returns Policy?

You can always cancel your order for a full refund prior to shipping. Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. ColourPop reserves the right to refuse any returns at any time. If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE. If we issue a refund to you due to shipping dela...

Can I return my gift for a different item?

Unfortunately, we have a no return, refund, or exchange policy. We apologize for any inconvenience